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Planet Tokyo

Because you'll need more than a passport

Japan National Tourist Organization

March 23, 2014 by Kassia

The JNTO is incredibly helpful and responsive to travelers. We contacted them at the very last minute to get rail passes — they were able to assist us immediately, directing us to a local affiliate who arranged for our rail passes. They also provided us with a huge package of travel information which arrived via post from Japan within a week. Contact them for maps, brochures, assistance in making reservations, rail passes, and to answer various questions. Contact them via telephone or email. If you contact the JNTO by e-mail, be sure to include your postal address. Link to the JNTO website is below; we recommend visiting the site as it provides useful information on a variety of topics as well as contact information for the various offices.

Once in Tokyo, you can visit the JNTO-operated Tourist Information Centers. The TIC are located in Terminal 2 of Narita or at 3-5-1 Marunouchi, 1st Basement Floor, Chiyoda-ku, 03-3201-3331 (located near Tokyo Station). Here you can acquire maps and assistance. Office hours are 9 a.m. – 5 p.m. weekdays and 9 a.m. – noon on Saturdays.

Other services for tourists include Japan Travel-Phone — a phone service that offers travel advice and information in English. The Tokyo number is 03-303-4400; outside of Tokyo, you can dial 0120-222-800 or 0088-222-800. There is a per minute charge (¥10).

  • Japan National Tourist Organization – English Version

Filed Under: Travel Basics

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